a letter of complaint 3 (an exam exercise) Dear Sir, I am writing to complain about the terrible service I received recently on a holiday arranged by your company. The holiday in question was the „Sun&Fun” departing on July 20th (holiday reference: 4569867). My particular complaint concerns the travel arrangement, which were disastrous from start to finish. The transfer to our hotel took about 1 hour not 15 min as stated in your brochure. To start with, the room was not prepared at our arrival so we were not allowed in and had to wait in the reception hall for so long that we lost our dinner, which was served only until 3 o’clock. When we finally got in our room, it was not clean at all. There were disgusting hairs on the bathroom floor and the table was so sticky I really doubted it had been cleaned by the room service. The worst of all was, when we booked an excursion offered by your agency’s representative during which we were literally ABANDONED in the middle of a dangerous part of the city. When we came on time to the meeting point the bus had already gone and the tour guide did not respond our calls. My partner is a disabled person with reduced mobility so we had no option but to take a horrendously expensive taxi to come back to the hotel. Not to mention, we had not been offered any explanation or apologies. I find such service totally unacceptable. In my opinion, also the hotel’s cleanliness and maintenance left much to desire and did not meet the 5* standards by any means. I have been in many high quality resorts so I know what I am talking about. We paid a lot of money for this holiday and I think we have a right to expect better standards of service and customer care. I would be grateful if you could offer us some explanation and some form of compensation. I am waiting forward to your response.