Resume Resume PERSONAL INFORMATION Kate Chereshneva 30, Chernoprudnaya Street, apt.1 Yaroslavl, 150006, Russia Phone: +7 915 988 71 03 Date of Birth: 15.09.1994 Marital Status: not married OBJECTIVE Obtain employment in the logistics sphere that will allow me to use my ability to work with people and the documents, and take advantage of my knowledge of English EDUCATION Yaroslavl State University named after Demidov 2011-2015 Diploma in Economics. Qualified as economist. 2011-2014 Yaroslavl State University named after Demidov Diploma in Foreign languages. Qualified as interpriter. WORK Specialist of the call Centre EXPERIENCE Raiffesenbank August 2014- Duties: consultation premium customers by the phone on: banking till now products, Tariff Service of the Bank; sales of the banking products (credit cards, consumer loans). Settlement of conflict situations. Working with the banking programs for checking transactions and Information of the customer’s products. LANGUAGES RUSSIAN Fluent reading, writing and speaking ability. ENGLISH Good reading, writing and translating ability. OTHER SKILLS COMPUTER Microsoft, Word and Excel, Typing, Lotus Notes, 1C: Accounting, fax, Xerox HOBBIES & Art, reading ACTIVITIES REFERENCES -