IELTS Letter - 26/01 Hi everybody. I am studying to take the IELTS test. I am practicing the writing task, so I wrote the following letter. I would appreciate any correction or comment to write it better. You have bought a new laptop computer and in a few days of purchase discovered a major flaw. Write a letter to the company. In your letter - introduce yourself - explain the situation - say what action you would like to company to take. Dear Sir/Madam, My name is Ivan Fernandez and I am writing to express my dissatisfaction with the laptop I bought fifteen days ago. The laptop worked just fine for the first week. However, I began to experience some connection intermittencies when I tried to connect to any WiFi network. These intermittencies become more frequent, coming to the point where I could not connect through WiFi anymore. I read the user’s manual and tried the troubleshooting process described there, although it did not worked. I called to the client support line and the agent who took my call suggested me restore to factory settings. I reset the laptop to factory settings but the issue was not resolved. At this point, I would like a full refund or change for another brand new laptop of different brand and model. I am looking forward for your communication and a response to my request. Yours faithfully, Ivan Fernandez