Writing a complaint letter. Dear Mr. Marshall: I am writing to complain about the bad condition I found my room the moment I arrived to your hotel, in which everything was unclean/dirty, even the toilet, that it had poor hygienic conditions. When I had my room assigned and the key on me, I decided to go to my room, and when I opened my room I saw that it wasn't prepared for the next guest, having things like the bed untidy, the floor dirty and the toilet with the shower and wc humid/wet with the towwels on the floor used by the person who was before me. To add more insult to injury, there were ants inside the closet. For this reasons, I believe it is a common response for me to ask to be moved to a different room, with everything clean. Yours sincerely Marie Robinson. [The words written with "/" are like that because I don't know if the first word was well written)