Formal writting practice 3: Letter of complaint to a hotel manager

Dear Sir/Madam,

I am writing this letter in order to complain for about the conditions of the hotel you manage. which has you have not fulfilled our expectations created by the information in  on your website.
First of all, you claim that your hotel is a quiet place where the clients (guests) can enjoy a relaxing time. However, corridors were crowded at night and with people making noises and they were not asked to stop it in any moment. Besides, when a bedroom for four people is booked, it is expected that it has four beds but instead of that you provided us with only two beds and not large enough for two people to sleep comfortably. The receptionist was asked to set additional beds and promised she would fix the issue, though at least but his her word resulted to be was worthless.
As a result of our decreased uncomfortable stay rest, we were unable to enjoy the activities which we had prepared for the weekend, and the supposed holidays ended up being rather stressing stressful than relaxing.
For the reasons given exposed, I hope you find my request of refunding reasonable , as it will also be an opportunity for you to recover some of the your lost reputation. Nevertheless, further actions have to be taken to make sure that no other tourist will see his holidays ruined by the disorganization and lack of discipline displayed in your hotel.

Very faithfully yours,