Letter of Complaint

Dear InternetShop,
I am writing to complain about my order number GH67. The order has been was delivered to me this Monday. When I unpacked it, I was shocked to find out that some covers are damaged and, moreover, one book is missing. Besides Furthermore, having called the helpline, I was appalled by the attitude of the person I talked spoke to: that guy he was extremely rude and of no help!
All in all, *Therefore I am returning sending you back the damaged books (carriage forward) and asking that you either to return refund money the cost of for the missing one or to send it to me it *(again) by express mail.
Thank you for your cooperation in this matter.

Yours sincerely,
Natallia Mendzel

*not received, therefore cannot be sent 'again'

*new paragraph