complain

Dear Sir / Madam,

I am writing to complain about a flight I bought last week from Rome because I paid €20 extra per person for a 'Board first' service that I did not get.

When I arrived at  the gate to board, my two children and I  went through the gate first, but instead of going straight on to the plane, we were told  that the plane was miles away from the gate and we were going to the plane by bus.

Obviously, all the passengers went in the same bus to the plane, including people who had not paid the 'Board first' service, and when we arrived at  it, we were almost the last ones on the plane and could not sit together.

I think that I paid for a service that I did not get, so I believe that we are owed and apology and we should receive some form of compensantion.

I look forward to hearing your views of this matter.

Yours faithfully,