English composition (Homework) In a very competitive world, companies should improve everyday their products and services with the target of keeping at a lead position on the market. Quality is a primordial concept to consider at this matter. Quality could be defined as: the level of satisfaction of clients requirements. But quality is a changing concept, and it depends on who defines it. In the past quality used to be focused on technical aspects, now it includes quality of the people products, industries are as good as their people is. Japan´s industry is considered the most developed in the world, this is very related with their Total Quality Philosophy, which now it´s an integral part of its industry. It was not always that way, before the Second World War Japan faced the reconstruction of their country. United States Government sent a group of experts to help Japanese in their labor. Guru of quality Eduard Deming visited Japan at 1950. Deming was working at the Columbia University when he received an invitation to talk about quality to Japan´s business men. Kaoru Ishikawa a Japanese Industrial Chemical were so interested on Deming`s teaching about quality he thought it was an exciting topic. Ishikawa studied two industries of electrical parts called GE group and Electrical industrial. GE group started to work with the concept of Quality integral system, getting at a year lower costs of production than electrical industrial. Also at two years GE with less investment an workforce had a higher productivity than Electrical Group. At our country Quality is ruled by the Venezuelan quality system Law, quality management is applied at pharmaceutical, cosmetic and food industries because is required by Law. Other industries might not adopt quality management systems because in the present condition of the country the quality is not encouraged First time I heard about quality management was at a conference I thought it was very interesting subject and then I decided that I will find more information about it. I´m going to finish a specialization at quality assurance this year.