My Bad Experience in Dinamar Hotel

My Name is Veronica and I'm Peruvian. I went to THE Dinamar Hotel on March 20th. I booked a suite on Feb 1st and took the addicional service "Airport transportation".
When I arriveD in Piura I waitED for 2 hours for the Hotel's transportation (TO ARRIVE) and when I called the Hotel they said (TO) me that "they coudn't find my reservation", so I decided to go to the Hotel by myself / ON MY OWN.

When I finally REACHED the Hotel and  went to my room, I FOUND OUT / DISCOVERED   THAT IT was a Standar Room. I tried to talk to the recepcionist but she treated ME in a bad way and she didn't give ME a solution TO my problem. Then when I talkED with the Manager of the Hotel, he told me that They coudn't fix my problem AND CHANGE my room because the SuitEs WERE / WOULD HAVE BEEN   FULLY BOOKED FOR THE NEXT TWO DAYS.

All that I want is TO have my money RETURNED because I paid TO HAVE the Suite for 5 days BUT in the first 2 OF THEM I HAVE BEEN LODGED in A Standar Room.

Regards,
Veronica

:-)

My Bad Experience in Dinamar Hotel

My Name is Veronica and I'm Peruvian. I went to The Dinamar Hotel on March 20th. I booked for a suite on Feb 1st and took the addicional service "Airport transportation".
When I arrived in Piura I waited for 2 hours for the Hotel's transportation and when I called to the Hotel they said to me that "they coudn't find my reservation", so I decided to go to the Hotel on my own.

When I finally reached the Hotel and went to my room, I found out that it was a Standar Room. I tried to talk to the recepcionist but she treated me in a bad way and she didn't give me a solution to my problem. Then when I talked with de Manager of the Hotel, he told me that They coudn't fix my problem and change my room because the Suites were fully booked for the next 2 days.

All that I want is to have my money returned because I paid to have the Suit for 5 days but in the first 2 of them i have been lodged in the a Standar Room.

Regards,
Veronica

My Bad Experience in Dinamar Hotel

My Name is Veronica and I'm Peruvian. I went to Dinamar Hotel on March 20th. I booked for a suite on Feb 1st and took the addicional service "Airport transportation".
When I arrived in Piura I waited for 2 hours for the Hotel's transportation to arrive and when I called to the Hotel they said to me that "they coudn't find my reservation", so I decided to go to the Hotel by myself on my own.

When I finally reached the Hotel and I went to my room, I discoveredthat was a Standar Room. I tried to talk to the recepcionist but she treated in a bad way and she didn't give a solution about my problem. Then when I talk with de Manager of the Hotel, he told me that They coudn't fix my problem in this moment changing my room because all the Suit's were full until 2 days after.

All that I want is have my money back because I paid for the Suit for 5 days, and in the first 2 days i was in the Standar Room.

Regards,
Veronica

My Bad Experience in Dinamar Hotel

My Name is Veronica and I'm Peruvian. I went to Dinamar Hotel on March 20th. I booked a suite on Feb 1st and took the additional service "Airport transportation".
When I arrive in Piura I waited for 2 hours for the Hotel's transportation and when I called to the Hotel they told me that "they coudn't find my reservation", so I decided to go to the Hotel by myself.

When I finally was in the Hotel and I went to my room, it was a Standard Room. I tried to talk to the recepcionist but she treated in a bad manner and she didn't give a solution about my problem. Then when I talk to the Manager of the Hotel, he told me that "They coudn't find me a Suit because they were all taken until until 2 days after".

All that I want is have my money back because I paid for the Suit for 5 days, and in the first 2 days i was in the Standar Room.

Regards,
Veronica