Etihad complaint We are a family composed of Mr Piretto Giovanni Giuseppe, Mrs Monti Carla Maria, Ms Piretto Elena and Ms Piretto Elisa. We have bought four return tickets from Milan Malpensa to Kathmandu (outbound flights number EY2871, EY290; inbound flight numbers EY293 , EY81) . Here it is the code of our booking: BQZTIA. Given the disaster happened in these days in Nepal, given the humanitarian difficulty of the country, given the lack of potable water, communications and roads open to vehicles, our trip has been suspended and put off by local agency (our local guide supposes it will take at least several months for a touristic recovery). Farnesina ( Italian governmental authority for foreing affairs) warns us off not to go to Nepal until the emergency is over. If we did it, we would imperil ourselves. Until yesterday Kathmandu airport was close because of other and bad earthquaks that make the situation more and more complicated (in Kathmandu there are not even open hotels!). We have called your custumer service in Milan, being confident of the fact that the cancellation of our trip can not be reported to our will. We have been informed by a clerk that our booking will be still available for one year and we will be able to buy other tickets for the same destination BUT we have to pay 150 Euros penalty per person. We would ask you not pay this penalty because the cancellation is not due to our will and in case this is not possible, we ask you to reduce it to a symbolic amount. We bought all the flights from your company thinking you were professional and reliable (in every aspect). We wait for an answer. Best Regards