flight problem(wirtten by myself) pls help me discoverd mistake.thanks. Dear Bennet, Thank you for you letter about ticket event last mouth. I’ve contacted check-in desk staff. They seems unfair to charge you for another ticket.But the terms and conditions on the airline’s website say that,for security reasons,to obtain passing board,you must present the same credit card that you used to buy you ticket. The check-in staff just applys the rules. They haven’t responsibility make exception. As a manager, I believed your story factual.The event is only misunderstanding. We would like retured refund to you. We hope this matter wasn’t effect you on our airline.I would be greatful if you use this airline next journey. Customer service manager