My homework ( Dealing with complaints) Dear Mr Kahn, I am writing to complain about our stationery order of 12th March.Following my telephone conversation to your office on 21st March,I expected to receive the correct goods.However,that was a week ago and we are still waiting for dilivery. Could you please assure me that the order will be sent correctly and as soon as possible?If not,we will be forced to look for another supplier in the future. Your sincerely, Peter paxman (Reply to the customer,apologising for the problems and giving an explanation.offer the customer a discount of 5 percent on the order.write 60-80words.) Dear Mr paxman, I received the letter yesterday about non-arrival order.I check found the problem was due to a new staff,she was not familiar with her job, I always settled this matter,you will receive goods within 3 days.And I would like to offer 5% discount on this letter. I apologize for this matter. Yours sincerely Kahn