The Importance of the Visual Control

Imagine that you have one shop floor and suddendly 30 clients are going in. You have 1 area to for the fitting room available to for 10 people and other area to for the cashier available to for 10 people. In this case, there is no problem because the manager can manage the staffs according to the client load.

Let's see look at the following situation. You have three shop floors to for different kinds of clothes. Each floor has its own fitting room available to for 6 people and one cashier available for 3 people. Well, if in the perfect situation was perfect there would be 10 customers on each shop floor and we would need 3 staffs for to allow the customers to go in to the fitting room (one for each floor) , 3 staffs folding the clothes (one for each floor) and 9 staffs dealing at the cashier (3 for each floor).

But, what happens if the 30 customers are all on the first floor all together (this situation is more common thatn you can image). Here we have a problem because you have the first floor with a long queue of customers waiting for their turns, and the second and third floors are empty. In other words, you have 5 staffs working on a peak workload and the rest of them waiting for doing nothing (10 staffs).

If some of the staffs want to help their colleagues, they only can only help them by folding clothes because there aren't more avalaible work positions at the cashier area. One solution could be that one of the staffs advicses to the customers that they could use the cashiers on the other floors shop plants because they are empty.

But the customer, who can't see by for himself the third and second floor queue could think that there is a risk if he moves because maybe there is the same length queue and he could loose his turn. AnOther situation that I have lived experienced is if the customer decides to explore by for herself the different shop floors. Well I did it and one of the fitting rooms was closed because someone decided that it hasn't didn't make sense having to have two staffs at the fitting room when the shop floor is was empty.
For me the best shop layout is having the cashiers all together on the first floor because I can broaden or reduce the number of staffs dealing with customers according to the client load. Someone could think that this solution means devoteing a big space in the main floor, but in my opinion, having queues also takes also space. I would like to set the fitting rooms all together but the customers could disagree of about having to climb stairs to try on the clothes. For this reason I decided to keep the fitting room in its original position, one per floor.

Good job Ms. Garcia!

The Importance of the Visual Control {Part II}

Another situation that I have lived experienced is if the customer decides to explore by herself the different shop floors. Well I did it and one of the fitting rooms was closed because someone had decided that it hasn't didn't make sense having two staffs at the to tie up two employees with the fitting room when the shop floor is was empty.

For me the best shop layout is having has the cashiers all together on the first floor because {This is the perfect place for a conditional!} I can broaden or reduce The number of staffs dealing with customers cashiers can be adjusted according to the client load. Someone could think that this solution means devoting would require a big space in on the main floor, but in my opinion, having queues also takes also space. I would like to set the fitting rooms all together but the customers could disagree might dislike of with having to climb stairs in order to try on the clothes. For this reason I would decide to keep the fitting rooms in its their original positions, one per floor. 

{Your entry was a bit long, so I will post the correction in two parts}

The Importance of the Visual Control

Image that you have one shop floor floor shop and suddendly suddenly 30 clients are going in come in. You have 1 an area to the with a fitting room available to which can accommodate 10 people and another area to with the cashier available to which can accommodate 10 people. In this case, there is no problem because the manager can manage direct the staffs staff according to the client load.

Let's see consider the following situation. You have three shop floors to with different kinds of clothes. Each floor has its a fitting area room available to which can accomodate 6 people, and one cashier station available which can handle 3 people at a time. Well, if the situation was perfect there would be 10 customers on each shop floor and we would need 15 staff members: 3 staffs for  allow to admit the customers go in to into the fitting rooms (one for each floor), 3 staffs to folding the clothes (one for each floor), and 9 staffs dealing at cashiers (3 for each floor).

But, what happens if the 30 customers are all together on the first floor all together (this situation is more common that you can image). Here we have a problem because you have the first floor with will end up with a long queue of customers waiting for their turns, and while the second and third floor are empty. In other words, you have 5 staffs people working on a peak workload at top speed, 10 employees standing idle, and 30 restless, unhappy customers. and the rest of them waiting for (10 staffs).

If some of the staffs employees want to help their colleagues, they only can help them folding clothes because there aren't more avalaible available work positions at in the cashier area station. One solution could be that one of the staffs advices to to advise the customers that they could can use the other shop plants the check-out stations on the other floors because they are empty. {The following sentence should be part of this paragraph.} But the customer, who can't see by himself the third and second floor queue other floors could think that there is a risk if he moves because maybe there is the same length queue and he could loose his turn. {Now you can start a new paragraph.}