A formal letter Dear Mrs Borja, My names is Patricia and I am writing you in reference to your language course request. I have read your e-mail and I am going to try to answer all your questions. Moreover, I have seen your profile and we are very interested in can offer you a site in our Academy. I want to tell you more information, in order that you can decide finally. We have some languages courses availables at the moment, for example: Italian, English, French and Spanish languagee. Although, we also have more courses languages as Chinese, Arabic and Germany, but it don´t be availables for summer months. These courses will start in September again. In each of one of them, there are differents levels. When you decide wich course you want to do, you should do a level text and after that, we will see your result and we will locate a group according to your level. Our groups are composited around to four or five people because we think small groups work better than bigger one and so, they are best served. Moreover, we usually give them a lot of study materual as aid, for example: newspaper, music and different homeworks for their better understanding. In addition, we dispose a computer program wich have games, activities, material and, even, a chat to each student can practice their language with people of other nationalities. Surely, all this is possible thanks to a proffesional teachers; all of them are native and they have a long career. As a result of all our work, the most students pass their exam and they learn well the language. So far, we have not any complaint or missunderstanding of our students. However, if some one of them have any problem, we talk with him/her and we solve the problem in a moment owing to we want to our student are happy, confortable and well attended. If you are interested finally, you can come here when you want to do. Our schedule are to nine morning till eleven evening. Myself will can report about price and whatever. Also, let me know if you need anything else by e-mail. Regards, Patricia Alonso Mendoza.