business email.
Dear Jack
Hi, this is Ahyoung.
Since the accounts, you have tested yesterday, have the VPN authentication, it had to be able to logon.
I would like to check your PC remotely around 2:00 PM to 5:00 PM KST
If you are available, please let me know via email than I’ll let you know the remote support web site address and session number.
If you aren’t available during that time, please retry to access VPN with the attached file.
Please make sure that you must remove “VPN Client” first at your control panel before installing the attached file.
Once you download, unzip and install the attached file, please execute it at [Start] > [All Programs] > [VPN Client].
Afterwards, type the address, click [Select] Button, type the account information and click [Connect] button as the below screen shot.
Regards,
Ahyoung Kim
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Corrections · 2
0
Business email.
Dear Jack
Hi, this is Ahyoung.
Since the accounts you have tested yesterday have the VPN authentication, they should have been able to log in.
I would like to check your PC remotely around 2:00 PM to 5:00 PM KST
If you are available, please let me know via email so I can let you know the remote support web site address and session number.
If you aren’t available during that time, please retry to access VPN with the attached file.
Please make sure that you must remove “VPN Client” first at your control panel before installing the attached file.
Once you download, unzip and install the attached file, please execute it at [Start] > [All Programs] > [VPN Client].
Afterwards, type the address, click the [Select] Button, type the account information and click the [Connect] button as in the below screen shot.
Regards,
Ahyoung Kim
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