Love me love my job.

I'm a system analyst about in billing management. Usage processing application support using processing applications to support the department at a telecom company. My team had 3 people but now havehas 2 people because one person resigned onin December 2013. Currently the applications have a lot of problems due to a user increase, old software and old hardware. Every month we distribute share the work for support. One person per 15 days of each month. We support 24 hrs for database and run jobs on a linux server. For example, when jobs abnormal end of task abnormally end a task we find the root cause and resolve it.

Between 18 Jan 2014 and 19 Jan 2014, the first two first days for my support application of month, the database have had a problem due to damage to the memory card in the server have damage.It's a big problem. DBA (Database administrator) team change old database to spare database then I checked application and database for it can normally process. And then I monitor the application and database all day because the spare database is smaller, old database and slow process processes slowly. Finally DBA team found root cause and will plans to change card memory and update software on 8 Feb 2014 so I will support all day on 8 Feb 2014 too.

Responsibility for support
1. Check log file on server.
2. Manually run job on server.
3. Monitor and update data on database server.
4. Coordinate with the other team.