Could i possibly replace faulty coat with fine one? Explaining the problmes (150 mots) Dear madame I would like to complain about the coat i bought last week at your store. After having broguht it to my home, i found a fault that the inside of left sleeve got torn. because it came into my favour and I couldn't help but buy it, I could fiind the faulty only after came back home. So, however i went back to the store to ask for replacement of a clothing, the assistant told me that this was against the store's policy, so that it is impossbile to replace or refund it. And then, i asked him once again about the case of a seller's fault whether it's not an exception. I look forward to having your response as soon as possible. Thank you for your attention in this matter. Your faithfully