Work Matters!

Every job has its own difficulties.

I just want to complain about one of the things I sometimes encounter during work.
I work in customer service sales for an online company. About 90% of customers are nice, 8% are hard to deal with and the remaing 2% are jerks.

This happened today when a customer wrote for a quote saying that he used to do business with a co-operative supplier. He wanted to know my price for the items he wanted.

He is a distributor. First he sent me a rough list, so I emailed him to confirm the detailed information such as which models he want and also pasted him the links for his reference. However, he ignored my questions. I sent him an email again to clarifying the questions, however, he still did not reply to my questions and started getting impatient with me and asking if I care about him as a potential customer. The customer is from a country begin with G, so English is not his native language. English isn't my native language either, but I have been doing business with customers all over the world (usually by email) without communication problems. I do, however, continue to make mistakes with grammar and am still far away from being at the level of a native speaker.

In my opinion, it's essential to make everything clear before making a quote/doing business. Though he stated he had been making purchaes for years, from my email exchanges with him, he showed just how unfamiliar he iswith the whole process purchasing, including paying for the items and the shipping.

I talked to my boss about the situation and asked if he would agree with me not to do business with him because with this kind of customer will cost us more time and money than he's worth. If he has had a good experience with the supplier he cooperated with before then why does he want to change supplier now? If he considers the other supplier to be good then why not keep purchasing from them? My boss agreed with me, so I just quoted him the regular prices ( just a little bit lower than retail prices). Of course he didn't take this offer and ended up making some heated words like how he had found another supplier with better prices and service etc. I don't care if he really found another supplier and wish him luck with his purchase as long as it is not with our company! 

No matter what, it's always nice to see every kinds of customers all over the world, because I can always gain some experience, and learn how analyze and to deal with different situation.

Work matters

Every jobs have it's own difficulties. 
...

In From my point of view/To my mind, it's necessary to make everything clear before making giving a the quote/business. Though he stated he has been doing purchase-orders for years, from per my experience during of his emails, he just exposed reveals how unfamiliar he is unfamiliar with the whole process of the purchasing, including both the items products and the shipping.

I talked to my boss about this situation, and asked if he would agreed with me not to do business with him, because for this kind of with such customers, we may not earn money but lose more once we do business with him in the future. It's obviously he won't listen. If he has good experience with the supplier he cooperated with before, then why he want to change supplier now? If he consider feels the other supplier is good, then why he won't doesn't he just keep purchasing from them? Boss agreed with me, so I just quoted him the regular prices (just a little bit better than retail prices), and of course he didn't take accept this offer, but still left some emotional words like he found another supplier with better prices and service etc. I don't care about if he really found another supplier, I just wish him good luck for his purchase.

No matter what, it's always nice to see every all kinds of customers, from all over the world, because I can always gain some experience, and learn how analyze and to deal with different situations.

Work matters...

Every jobs have job has it's own difficulties.

I just want to complain about one of the things I meet sometimes during work.
I am doing online business for a company as customer service & sales. About 90% of the customers are nice, 8% are hard to deal with, and 2% are total jerks.

This happen when there was A potential(?) customer wrote me asking for the a quote today, saying that he used to do business with another supplier, and they cooperate well, but that he now Now he wanted to know my price for the items he listed (to avoid 'wanted' twice) wanted.

He is a distributor. First He had sent me a rough list, so I emailed him to confirm the detailed information such as which models he wanted, and also pasted him the links for his reference. However, he ignored my questions. I sent him an email again, for clarifying the questions, but he still not replying made no reply to my questions.  Instead he but started getting impatient and using some irrational words and sentences questioning whether me if I care about his business. The customer is from a country begin with G, so English isn't is not his native language. English isn't my native language either, but I have been doing business with customers all over the world (usually by emails) without communication problems, though I make grammar mistakes and am still far inferior away comparing to a native speaker.

(too long to review in one go - exceeds 200ch limit)...