Customer Experience all I needed was some fishing line, so I did what millions of people do every day to get something they need: I went to my local Wal-Mart. I found the fishing line, got a couple of other things and went to the checkout. I won’t bore you with the whole situation at the checkout . To be honest an average Customer Experience would have sufficed but I didn’t even get that. The wait time was horrendous. I complained to the checkout clerk about the time it took to be served. She decided to inflame the situation by being very rude so I asked to talk to a manager. I now understand why the clerk was was rude. The manager was worse! After the manager walked away I could hear the her complaining about me to a co-worker, in just loud enough that she knew I could hear. While I thought about this experience and their awful behavior, I could hear a phone ringing and ringing. I overheard one of the customer service staff say they were not going to answer the phone because it's "only a Customer and she was too busy.”