Exercise: Complain Letter about a Missing Card Task Description: You have received a letter from your bank, asking you to acknowledge receipt of a new bank card. However, the card was missing from the envelope. Write a letter to the bank's head office. In your letter: •explain why you are writing •express concern about the missing card •ask them what they intend to do Answer: Dear Sir or Madam, I am writing to express my serious concern on your bank’s recent mistake in your service. Last night, I received a letter from your bank requesting me to send a receipt of a debit card I had applied for. I was surprised because I had never received that debit card. Actually, I have not got it yet since I submitted the application three months ago. I suspect that the reason the card has not reached me is your administrative mistakes. Probably, your staff member forgot to put it in the envelope. Yet, you asked me to acknowledge the receipt, which is like adding insult in injury! Despite all your faults, I still trust your professionalism and hope you to give me the card as soon as possible. Thank you. Expecting your reply, Melaminefree Wang