A complaint letter

Dear Mr Thomann,

I am writing to complain about the staff and the service at your Music Store in London. In I am very angry indeed about the treatment I have received.

Just one week ago, I bought a Fender Stratocaster Limited Edition. A week later I realized that the neck was had been twisted so I went back to the shop to complain,. I was very surprised when the clerk told me that this was not a manufacturing problem and he could not exchange this guitar for a new one.

I have worked hard to save money to get this guitar, I can't not afford to buy a new one. I have not ruled out the possibility of taking legal action against your company. Please can you look into this matter and give me suggest a solution to my problem?

I hope to hear from you shortly.,

Yours sincerely,

Diego.