a letter to a online store You have bought a damaged item from an online store, write a letter to the manager and say: - What was the item that you bought? - What was wrong with it? - What actions do you expect the manager to take? Dear sir/madam I wish to complaint about a dress which I bought five days ago in your online store. I need a red dress, the color should same as the picture of your store. In fact ,I received a pink dress yesterday. It is too different with the picture which I saw from your online store. After carefully checked it, I found a yellow stain on the back of it ,looks like soup stains. I think maybe it is not a new one. I find it is dishonest and unacceptable. I am sure that you will agree that this is a most unsatisfactory situation. Therefore I request you to arrange to replace this dress with another one, which must be in perfect. If you can not send me a new one ,I will have to demand a refund in full of the price which I paid for it yours....