Every Cloud has a Silver Lining - Broken Hinges

I bought a pretty nice laptop when I lived in the U.K.
Yesterday its left-side hinge was broken. I was worried about that because its warranty had expired in last October so I did not know how much would be the repair would be. I had started looking for informations on the net and finally I found an announcement on the manufacturer's official blog, which said they had realised the problem that came from poor construction.
So they took the responsibility for their product and offered a one-time replacement to all of their costumers worldwide, which was a complete LCD pane replacement included including the plastic cover, the screen, the devices such as web camera and so forth regardless of the warranty and all that for absolutely free. Basically, they would replace the whole upper part of the laptop and the hinges themselves with redesigned ones.
I thing remained to worry One problem remained because in my country there was no option to contact with the tech support on their websites but later on I had found that in this case you should could send an e-mail to a centre address, which was for customers in the same situation as I was.
All I needed to do was just send the mail with the required details and they would contact to me.
I was impressed by the level of service.