Effective communication in the workplace In the dictionary, communication is described as ‘The transmission or exchange of information, knowledge, or ideas, by means of speech, writing, mechanical or electronic media’ . Communication includes two main types which are verbal communication and non-verbal communication. Effective communication is essential in the workplace. It enhances job satisfaction and self-estimates for productivity. If communication is poor, reduced job satisfaction and productivity can have a significant impact on the business. Miscommunication is the problem. To avoid this, you need to pay attention to these four rules. Recognise that there is a difference between passive hearing and active listening. Listen with your eyes and ears as well as your gut. Take time to understand the perspective of the person/people you are talking to. Try to be aware of your own perceptual filters. Effective communication includes 7Cs, which is clear, concise, concrete, correct, coherent, complete and courteous. There are different styles of communication. But assertive communication is the preference as it allows the individual to take care of themselves and is fundamental to healthy relationships. Be aware of your own communication style, and trying to be more assertive by clearly stating and valuing your opinions and respecting the rights of others will lead to more effective interactions. You can create a personal development plan to achieve your goals. Including the five main steps in your plan, which are: identifying an area of development planning what to develop taking action recording achievements reviewing what has been learned.