An unpleasant experience A few days ago, I bought an English dictionary for my daily use in bookstore. But unfortunately, it is not well that the process of it and the quality of dictionary. The attitude of its service doesn’t like else bookstore is very good. Meanwhile, the quality of dictionary is same as the attitude, which have some printing mistake and the smell of it is not good enough. they refuse my application of return and after that I have tried to communicate with the manager of store but it is not work. That is an irresponsible way for consumer, which make me felling anger. I fell it is right way to handle it that exposing it on the newspaper. And I think as a bookstore or it could be said that the service industry, the service attitude of them should be enhanced. Because both of the attitude of service and the quality of product decide the business is good or bad rather than be just decided by one of them.