REPORT AND ASK FOR HELP Unfortunately, I haven’t arranged at short notice in that time. Whatever, the crime has been reported, there were not any clarified and replied for our complained until now. Simultaneously，I do have no choice to ask XXXX because of the looping email from XXX. I hope iq company can provide the evidence which I would like to check on the above email, and I complaint all I’ve suffered in the XXX square student accommodation below. Do the officer of XXXX clarify all situation? 1. I lost 200 U.S dollars and 40 Singapore dollars in my room. I already called police with other three residents live in XXXX also encountered theft. ——Have any survey about the theft for us？ 2.We three gave the direct feedback to receptionist at once. Puzzled us that they responded without any inquiry and investigation even against us its responsibility by tough attitude. ——How to explain the attitude and process for the Problem-solving? 3.We got the data of door access though Manager, that were show definitely someone opened the door by key but not us. The explained for it to police and all residents is the door-access-systems problem. The suspect's entry record was only on we were leaving the room. The data at other times are not wrong. Such a coincidence! ——Please clarify the rationality of this explanation. 4.I used to be locked out of my room on 9th July 2019. The receptionist stopped my room key without more buffer time for that， it caused me to be locked out of the accommodation at 11pm. The reason that I have had not received the credit card sent by British bank, and my card took from China was unexpectedly unusable. ——It is legal and reasonable? I have known from the Legal Service that is definitely illegal, right? Can XXXX clarify it? 5. I have been intruded into the room, and its should be at least twice. One time I was stay in my room and someone opened the door without knocking on before. Another time I have cognized that the items put at my table had been moved after I came back. ____Is it legal to broke into resident’s room without any notify?5 5 The cctv system here could be argued that it not cover corridor and more part of area in this build. Even through the door access system were some problem like your explained. All security keeping systems could evidence the crime were some problem now.