A letter of complaint Dear sir or Madam, I am a customer who has lived in your hotel last week. I am writing the letter for the purpose of telling you what I have experienced and give you some advice to improve the service. It ,to begin with, seems my argument that the room is not only without a television but also without a computer , I often wath TV at 7 o'lock every evening .I think the TV and computer are the basis appliances, more importantly the worse are the bad manner of steward and Stewardness who are reluctant to answer your questions about the hetel.I do want to share some advice for the hotel service with you. you should add more infrastractions te appeal more customers . The Stewardl and stewardness should accept trains every week to improve their service. I would appreciate your taking my advice consderation. Hope you can take meassures to improve your hotel.I look forward to hearing from you soon.