Troubles with the new machine Dear Mr boss, I'll be straightforward: There is an urgent issue with the new Machine. Let me update you: As you already know, we bought this machine one month ago. Befo

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Sergio

Troubles with the new machine Dear Mr boss, I'll be straightforward: There is an urgent issue with the new Machine. Let me update you: As you already know, we bought this machine one month ago. Before having it fully operational we had to perform some checking tests. These test went very well indeed, so we started working with the Machine. It has been working properly until we tried a new mode for the April order. Then, it started to get some trouble: the new products have a defect in the lay-out. The technician say that it could be a problem with the settings for the above mentioned new mode. If so, we have to open the machine and manipulate the control plate. Following the technique report, it could take 2 days. Unfortunately, tinkering with the inner parts have an important caveat: If we open the machine we could loose the warranty. In the other hand, if we report the problem to the supplier it would take around one month to get an active new Machine. Please, let me know your availability to arrange an urgent meeting with Engineering and Procurement. It is a priority right now, so I am totally free to meet at any time in the following days. I'm looking forward to hearing about you. Regards, Sergio

Corrections · 4

Troubles with the new machine

Dear Mr..... We don't call our bosses 'Boss'. we call them by their surname,

I'll be straightforward: There is an urgent issue with the new machine. Let me update you:

As you know, we bought this machine one month ago. Before having it fully operational we had to perform some ~~checking~~ tests. These tests went very well indeed, so we started working with it.

It had been working properly until we tried a new mode for the April order. Then, it started to develop some issues: the new products have a defect in the lay-out.

The technicians say that it could be a problem with the settings for the above-mentioned new mode. If so, we have to open the machine and manipulate the control panel. After creating a the technical report, it could take 2 days. Unfortunately, tinkering with the inner parts has an important caveat: if we open the machine we could lose the warranty.

On the other hand, if we report the problem to the supplier, it would take around one month to get an active new Machine.

Please let me know your availability to arrange an urgent meeting with Engineering and Procurement. It is

a priority right now, so I am totally free to meet at any time in the near future.

Looking forward to hearing from you.

Regards,

Sergio

Troubles with the new machine

Dear Mr Boss,

I'll be straightforward: There is an urgent issue with the new machine. Let me update you:

As you already know, we bought this machine one month ago. Before having it fully operational we had to perform some checking tests. These tests went very well indeed, so we started working with the machine.

It had been working properly until we tried a new mode for the April order. Then, it started to get have some problems: the new products have a defect in the lay-out.

The technician says that it could be a problem with the settings for the above mentioned new mode. If so, we have to open the machine and manipulate the control plate. Following the technique report, it could take upwards of 2 days. Unfortunately, tinkering with the inner parts have an important caveat: If we open the machine we could void (2) the warranty.

On the other hand, if we report the problem to the supplier it would take around one month to get an active new Machine.

Please, let me know your availability to arrange an urgent meeting with Engineering and Procurement. It is
a priority right now, so I am totally free to meet at any time on the following days.

I'm looking forward to hearing about you.
Regards,
Sergio

Muy bien!!!!

upwards of = posiblemente, podia tomar un hora hasta 2 dias. Lo que escribiste esta bien, solo una sugerencia.

2= void es mas profesional. , Por cierto..no Loose the warranty, seria lose the warranty.

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