A complaint To: [email protected] Subject: Winter resort complaint Dear Mr. Andersson, Following our telephone conversation earlier today, I’m writing to give details of my dissatisfaction with my stay at Wonder Wonder’s winter resort, Durango, on 23-24 January 2017, which I booked with your travel agency for me and my family. My central complaint is that the hotel fell far short of the description in the brochure. We had booked two double rooms at the hotel and the way we found our accommodation caught us by surprise: the rooms were extremely tiny and filthy, not to say the bathroom was set to be shared. Some meals were not included, therefore we had to spend more than we expected. Other defaults were the annoying noise from the staff and the heating, which was switched off at night. In addition, skiing course didn’t include the equipment as in brochure, so we saw our plans ruined and we refused to do that activity because of money. The fact that we were overcharged made me lose control with the receptionist. I feel that we are due a full refund for this resort stay as it failed to meet the description in the brochure, and it ruined our holiday. I look forward to hearing from you within the next two weeks. Yours sincerely, Benjamin McFly