Complaint Dear Sir: I am writing about the dog puppy I bought on your online store yesterday. The package arrived perfectly and in time. But I found some problems: Firstly, the animal, although it seems not to have health problems, is has only two legs. Not four. Also, does not have a tail. Neither lovely puppy ears. Instead of that, it has a grey beak, a lot of feathers, and an extravagant yellow crest. Secondly, it is no brown, as I requested. It's white. I think it is a cockatoo, not a dog. Finally –and the worst: the cockatoo has the unpleasant habit of imitating the sound from a fire truck, specially when I try to converse with someone. If the house is silent, Frederyck (the cockatoo) is quiet, but if I start to talk to someone, in the house or by phone, he starts screaming immediately. Crappy. I begun to write to you looking for a refund but... do you know what? I think I’m going to stay with Frederick. I’m starting to love him. Thank you very much. Yours faithfully, Óscar. PS.: –Hey, say goodbay, Fred! –Cheep cheep, waow-waow, waow-waaaooow! –Good boy!