email correction To whom it may concern I am writing this email about a internet disconnected problem which has been happened from last Monday. I am a new user of your internet service that I purchased your internet service and finished all the equipments setting on 6th Oct. The first two weeks everything goes well, but from August 6 it has been disconnected for several times. Unfortunately, from the last week, it even can't be able to connect to the internet at all. I registered for checking service and had a technician to fixed it this Monday. But now it doesn't work again and it was just two days later after the repair. I run my own online business at home, so internet is playing a vital role in my work. During your disable serving time, I already lost two customer due to unable reply them in time. Not to mention that I can't upload new products to my website and communicate with my supplier to ship my product on time. As a remedy, now I have to change my regular routine to meet the limited internet time and sometimes I have to go to Cafe to use the public wifi. I hope you can send a higher level expert to my house as soon as possible to repair the problem by end of this week at the lasted, without my having to take further steps. My phone number is 124455, My case registering number is 887774. Regards