5 Questions 5 - Please tell us about a situation where you have used two of these values to achieve a positive outcome. I did a part time job at the hotel restaurant during my studies abroad. As the team leader of the Service Department, I not only had my own work to do, but had also to organize the team members so that we could cooperate with each other to provide the best service to our customers. In this process, I used the following two of KPMG’s values. The first one is “open and honest in communications”. I taught the new members in an open way that told them why we should do the tings like that, instead of ordering them to do things directly. I think this way can help them to remember the knack of doing things easily , and build their capacity to put them in others shoes. I also communicated with them frequently as to receive mutual trust and full co-operation from them. Another essential value is “we work together”. In this work, team work is the most principal point. When service, we should give each other trust and also help others when we finished our own work well. To enhance the team’s morale, I will tell them if there is any incident had happened at the banquet, I will deal with it, so there is nothing to worry, just serving diligently. Respecting each other, create a friendly and happy working atmosphere, which could improve our working enthusiasm. By this way, our working efficiency was improved and we gained the guests’ smile and appreciate.