Apologise letter from a company
You work for a travel company and received the letter on page 70 from Mrs Daniels. You have been asked to write a reply on behalf of the airline company. Your letter should acknowledge receipt of Mrs. Daniel´s letter and apologise for the incovenience she experienced. You should also explain that local conditions are often outside the control of your company and the airline and offer compensation. (220-260 words)
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Dear Mrs. Daniels,
I am writing you in respond to the letter that he have already received about your bad experience with the 4508 flight from San José.
First of all, I would like to apologise for the incidents happened. In this company, it´s well known that our customers are the priority, but unfortunately, as you could understand, some factor are out of our control. The delays and the long waits, as consequence of the wrong information given to the passengers, are neither our responsability nor of the airlaine comany. It´s true that the aireline informed that you will take on in an hour but other impediments took place.
On the other hand, the anormal number of passenger accumulated in the airport were the reason beacuse there weren´t enough vouchers for the whole travellers. Although we tried to provided them with other groceries, the timetables of the shops and the unavalabilty of the stockists made it impossible. We are taking the necessary steps to prevent it from happening in the future.
So, in order to compensate this terrible and unusual experience, I would like to offer you the oppotunity to make a new tryp with all your family to some place of our current catalogue. Provided, the weather forecasting, i would recommend you some european city to avoid this kind of experiences. I hope it will solve it as soon as possible and If you have any further questions or would like to discuss this matter further, please feel free to contact me at my personal number (666-666-999). Thank you for your invaluable Support.
Your sincerly,
Sara E. Johnson
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1
Letter of apology from a company
You work for a travel company and received the letter on page 70 from Mrs Daniels. You have been asked to write a reply on behalf of the airline company. Your letter should acknowledge receipt of Mrs. Daniel´s letter and apologise for the inconvenience that she experienced. You should also explain that local conditions are often outside the control of your company and the airline and offer compensation. (220-260 words)-----------------------------------------------------------------------------------------------------------------------
Dear Mrs. Daniels,
I am writing you in response to the letter that we have (already) received about your trouble with 4508 flight from San José.
First of all, I would like to apologise for this incident. In this company, it´s well known that our customers are the priority, but unfortunately, as you can understand, some factors are out of our control. The recent delays and the long waits, a consequence of the wrong information given to the passengers, were neither our responsibility nor the airline company's. It´s true that the airline informed that you wound be delayed for an hour but other impediments took place.
In brief, the abnormal number of passengers accumulated in the airport was the reason for the delay, because there were not* enough vouchers for every traveller. Although we tried to provide them with other groceries, the timetables of the shops and the unavalabilty of the stockists made this impossible. We are taking the necessary steps to prevent it from happening again in the future.
So, in order to compensate this terrible and unusual experience, I would like to offer you the oppotunity to take a new trip with all your family to one of our current catalogue destinations. Given the weather forecast, I would recommend a European city to avoid a repeat of this experience. I hope that this will solve your trouble as soon as possible. If you have any further questions or would like to discuss this matter further, please feel free to contact me at my personal number (666-666-999). Thank you for your invaluable support.
Your sincerly,
Sara E. Johnson
(optional words here)
*in a formal letter, one should not contract words, eg., use were not, you are, we have, ... instead of weren't, you're, we've ... etc etc.
Very well written!
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