Complaint letter: travel company 220-260 WORDS IN AN APPROPIATE STYLE. YOU HAVE JUST RETURNED FROM A HOLIDAY THAT FAILED TO LIVE UP TO ITS DESCRIPTION IN THE TRAVEL COMPANY´S BROCHURE. YOU HAVE DECIDED TO WRITE A LETTER OF COMPLAINT TO THE TRAVEL COMPANY. YOUR LETTER SHOULD EXPLAIN WHY YOU WERE ATTRACTED TO THE HOLIDAY WHEN YOU READ THE BROCHURE. YOU SHOULD ALSO DESCRIBE HOW THE HOLIDAY FAILED TO MEET YOUR EXPECTATIONS AND WHAT YOU WOULD LIKE THE COMPANY TO DO TO COMPENSATE YOU. To whom it may concern, I am writing to express my disappointment with the travel services of your company. The last week I travelled with you and I only can say that your bouchure is midleading in several respects. When I contracted your services, your company was announcing low cost trips, first class flights and an indivual tourist guide in the city of destination. After reading this, I fand very attractive to can have a person who would show us the city and help us with the language, so I decided to contract the low cost pack to China. However my experience was really different. Firstly, in the airport we discovered that our seats were near to the toilette and there were tourist class, not first class. Secondly, although we had thought that the incident it had been a little mistake, when we arrived to the hotel, the receptionist explained us that we must pay a supplement because the travel agency had reservated a single room for only one person and we were two. On the other hand, the tourist guide was travelling with a very big group, people with really different interests and from a big variety of countries, so It was very difficult to undertand the explainations of the monuments and can follow the itinerarious that we had previouly designed. I hope it will be solved as soon as possible because I think your advertisement is totally dishonest. Unless satisfactory compensation is offered, I will be forced to take legal actions. Yours Faithfully, Sara E. Smith