Complaint letter: bad experience in a hotel IMAGINE THAT YOU SPENT A WEEK IN A HOTEL. SOME OF THE CLAIMS MADE IN THE ADVERTISEMENT WERE FALSE. 1. WRITE A LETTER OF COMPLAINT, EXPLAINING WHY YOU ARE UNHAPPY. 2. DESCRIBE HOW YOUR HOLIDAY WAS AFFECTED AND WHAT YOU DID. REMEMBER TO USE A RANGE OF GRAMMATICAL STRUCTURES TO EXPLAIN WHAT HAPPENED. 3. EXPLAIN WHAT ACTION YOU WOULD LIKE THE HOTEL TO TAKE NOW. 4. WRITE YOUR LETTER IN 220-260 WORDS. To whom it may concern, I am writing to express my disappointment with the claims that you use in your public advertisements. The last weekend, I spent two days with my family in one of their best rooms and my experience was very negative. The main reason of my insatisfaction is that the hotel is announced as a country-house where is possible to enjoy of the magnificent gardens, gourment food and some outdoor sports like horse-riding. However, the hotel is set in near to a road and as consequence of the polution there only was a little garden with semi-dead plants. On the other hand, the restaurant was not available without a previous reservation. It takes at least two months but it is not specified in any place. Coffe and snacks were the unique food served in the bar. I had considered your hotel like the best option because my child is a great enthusiatic of the horses and my wish were that he could have had a guided treks. In our stay, unfortunately, you old horse was suffering from a very painful illness and the service had been cancelled. As you can imagine, my 5 years son spent all the weekend crying and moreover, we needed to go to a supermarket to buy something to eat. I very much hope you will consider our terrible experience and could improve your services. Also, It would be very kind of you, If you could offer us a free stay to compensate these incidents. Yours faithfully, Sarah E. Jhonson