a complaint letter about one hotel Dear Sir or Madam, As a regular VIP customer of your hotel,i perfer to live in your hotel more often and be saticified with every aspect of the service you provided for me.However, i am severely disappointed to find that the hotel's service is lower and even more worse recently. To begin with,i ordered the room before one day.But i was angry that your assisant told me there was no room for me when i arrived at your hotel the after day.Moreover,they were very impolite when talking with customers.Their services has not benefited from the saying,"The customer is king".Another question is that the room is not very clean,and there was no servant to sweep the room everyday especially in recent two days.These troubles greatly disturbed my mood ,even my business. I blieve you will take these matters into serious consideration and give a satisfactory reply as soon as possible.I sincerely hope that you can make some measures to improve the current situation,and i would be glad to see improvement in the hotel's service. Yours sincerely Jane