IELTS Writing task 1 ( day 02 ) The pie charts represent the outcome of a questionnaire that asked guests to the Parkway Hotel with the aims of rated its customer service. The survey was made in the years 2005 also in 2010 and evaluated 100 of visitors. Let's first look at the left pie chart of 2005. It shows three biggest part of the graph which added than 80 per cent of the answers. This big part of qualifications is between the three worst qualities of the service: that are satisfactory, poor and very poor. In addition, just a 5 % of the people's answers choose the best quality as theirs option. On the other hand, in 2010 the changes compared with 5 years later were absolutely positives. People choose about 70% if is added the best two option, excellent and good. That means an increase of 2 times if it was compared with the previous results. Certainly it had been a dramatic rise in the quality of the service and this is possible to observe in the middle of the statistics with satisfactory as answer represented 17 % of the preferences. Besides, the worse result it is means a very poor and poor quality fell from 36 % to 16 %, almost a half.