A letter May 20th, 2017 Dear Sirs, I should like to draw your attention to the quality of your course. On May 18th, 2017, I attenend a one-day training course on health and safety from your company. I was disappointed with the following problems. Firstly, I was promised an experienced trainer but unfortunately he was sick and the replacement was not as good as expected. Secondly, Regarding the information packs, they were only a pile of loose photocopies that I can find on the Google. Furthermore, it's false to have small groups of up to 8 people training together, because in mine there were about 16. Finally, the course should have started at 9:30am, but it was actually an hour late. Besides, the lunch that was served, was cold. As you can imagine, I'm very upset. Your attention to these problems will be greatly appreciated. I will await your reply. Yours sincerely