IETLS - Simulation Dear James, My name is Danilo Martins and I contracted your service to help me out to find an intensive specialization course and accommodation. The course is paid by my own and I expect to get the most out of this studies. But in order to achieve this, I need a comfortable environment to be able to focus on the matter of my course. I arrived 3 days ago and my course started right away. The accommodation is not bad, it is close to the school, the neighborhood is calm, they offered breakfast and there is a good restaurant nearby with a reasonable price. However, a big issue is making my goal harder to achieve. When I contracted your service I did let you know that I needed a bedroom not so soft due to my backbone problem. Without a bedroom like this, my spine pains all day long and so that I can’t concentrate as much as I wish. I have already talked to the owner of the hotel but he said all bedroom are the same and so that they can’t do anything. Given that, I wonder if you could move my accommodation to the hotel in the opposite side of the street. I already checked with them and they have the bedroom that I need to my back. I am counting on you and I am looking forward to hearing back. Thank you in advance, Danilo Martins