a letter of complaint 2 (an exam exercise) I am writing to express my dissatisfaction with the service and the food I received at Malibu Restaurant on 16 January 2016. I called the restaurant on 05 January 2016 to book in advance a table for 6 persons for my daughter´s birthday dinner. When we arrived at the restaurant we were informed that our reservation had been cancelled due to lack of the advance payment. I was disgusted because when I was making the reservation nobody told me that it was necessary. Nevertheless, after half hour of insisting on letting us in and speaking to the supervisor we finally managed to get a table. Unfortunately, as the room had already been crowded and there was any decent place, we were given a table just next to the kichen door. As a consequence, our conversations were continuously disrupted by the waiters running in and out with plates. When, after an hour of waiting, we were served our meals had been already cold. Besides, I noticed the fish was not fresh as it smelt strangly, and to avoid food poisoning I had to change it for a salad. To make matters worse a waiter spilled the red wine over my husband´s Armani shirt. I can not even imagine how expansive it will be to wash the wine mark away. I would also like to point out that instead of a birthday cake we were given 6 muffins, although I clearly had explained during the phone conversation that we wanted a birthday tart with cadels. I find this whole situation really embarassing. I am a regular client at Malibu restaurant and I have never experienced there such disastrous service. I very much hope that in the future you will take note of these mistakes in order to not happen again. I also would be very grateful if you offer us some form of compensation for our distroyed birthday dinner and for the cost of the laundry service I have to bear because of the wine incident. I am looking forward to hearing from you. Your sincerly, A.