Complaint letter

Dear travel agency,

last week I bought a voucher for a 10 night stay from your travel agency. According to the salesman I would be able to spend it in almost any hotel and whenever I wanted to. However, I am became very disappointed when I could realized that the reality was by far very different from what the salesman told me.

First, I cannot use it whenever I want to whatsoever. The voucher is only accepted by the hotels which are subscribed to the promotion in and around Valencia. That is to say that the furtherest hotel where I would be able to go/stay is only 30 minutes by car from my house.

Second, the salesman told me that I could use it whenever I want. That’s why I thought that at least it still worth it, since I could spend it little by little. But, *it turns out that, I was again mislead by the salesmen. In fact, according to the conditions written on the back of the voucher **I should have spent it by the end of July.

All in all I did not want to complain and I considered sharing it with some friends. However yesterday was the final straw, when my friend tried to use it, the receptionist told him that the voucher could only be used by me. So, at the end of the day, I only have a useless and unused voucher due to the lack of responsibility and misinformation given to me by your travel agency.

Therefore, I would be very grateful if you could improve your conditions so that I could enjoy the weekends as I intended to do in first place. Nevertheless if it is not be possible I want/would like a complete refund.

***I do hope that you can refund me the money as I do not want to waste my time by writting to you again.

*It turns out that. = Resulta que.

** You could also say ''It expired at the end of July''

*** It would be better not to include this sentence as it may antagonize them and they could refuse to give you a refund.

Kind regards

Thank you and I await your reply.