business letter

Dear Sir/Madam,

'Walking Weekend' April 24-26
My family and I have just returned from a weekend break in Scotland organised by your company. Unfortunately, we have a number of complaints to make.

When we arrived we were shocked to find that a new road was being built through the village; we were even more upset when we saw our rooms. We were in the annexe and my sons room was damp and we were all frozen. 

The next day we met our guide. She was extremely nice but had twisted her ankle. We therefore had to keep our walks short and could not take advantage of the beautiful paths up the mountains.

We did think the scenery was stunning and would like to try another weekend provided the village is quiet and we can stay in the new block.

Would you be willing to offer us a discount if we did this? If not I would please like a full refund on our holiday as it did not meet our expectations.
 
I look forward to hearing from you. 

Kind regards,