Someone can help to my correct that? Pleaseeeee I created an account on this website 2 years ago, everything was normal during this time, sometimes they required from me some documents to check I was a real seller, everything were normal. But since 3 or 4 months ago the required specific information about my actual condition in the Chamber of commerce of Colombia, scanned documents that identify me as a seller and as Colombian citizen (RUT and my identification), if I don't sent these documents my account was going to be suspended. I sent to them every single document in the required format (JPG, JPEG) being carefull to don't exceed the maximun size (5MB). I waited some days without an answer, I contacted to them to ask about my process many times but the answer was '' we are checking the information''. I have sent to them these documents about 10 times but the answer still being the same. My documents are in complete order and I invested a considerable amount of money in products to sell in this website that is an online shop, and I made a big effort during these 2 years to make a very good reputation in the website giving an excelent service to the costumers, I also have invested money in their publicity services to make my products more visible and sell more. So at this point this is the way I get almost all the money to live and I'm afraid to let all of this effort I made during 2 years lose and don't be able to sell the products I already bought. My account is suspended since 2 months, and it's impossible to comunicate via phone with them, the only thing I can do is sent them emails. I really hope you can help me to find a solution.