Working Late

Yesterday that night, I have a maintenance window with a customer, and we found the root cause of the problem, it was the redundant link. The interface was going up and down. I suggested to the customer to report it to the Carrier. I thought I would take longer to resolve the issue.

Last night I spent some time with a customer trying to resolve a problem they were having. The problem was a redundant link. The interface was going up and down (not sure what you're referring to with"interface". Conversation maybe?) I suggested to the customer to contact their carrier. This issue didn't take as long as I thought it would to resolve. 

Good job on conjugating the verbs Lucy! 

Working Late

Last night, I had a maintenance window with a customer, and we found the root cause of the problem. There was a redundant link. The interface was going up and down. I suggested to the customer to report it to the carrier. I thought it would take longer to resolve the issue.

Glad you were able to resolve the issue :)