complaint
Hello, lady.
I´m writting this letter for complaint about some issues which I had lived in your cottage. I searched in internet the best Hotel for going in my holidays with my family. I contacted with you and explained me all information about your cottage. When I hung up the phone, I thought that it was the best, so I boocked quickly. Up there, all it was perfect.
When We arrived at the hotel, We can check that all was different. Most complaints are the following:
- Bedroom, are so small,that we couldn´t have our baggage there ! The bed is too old, therefore is impossible that I and my wife could sleep. The altar cloth were dirty, It´s seems that you have never cleaned it.
- Bathroom hadn´t soap, and the water wasn´t drinking.
- The beach was far, We could go walking, and there were little public transports. If we could go to the beach, I would leave hotel 25 min ago.
- Clerks were very impolite, they didn´t know languages,and didn´t help us with our problems.
- You promise me that there was Wifi, but it wasn´t true.
- We paid the breakfast, it was a buffet. The first day when We went to see it, there were only bread, butter, milk, and coffe.
I want you don´t laugh me, and you fulfill what you promise.
I hoppe, this trouble don´t repeat more.
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Complaint
Dear Sir or Madam,
I´m writing this letter of complaint regarding some issues I experienced while living in your cottage. I searched the internet for the best hotel available for going on holiday with my family. I contacted you and you explained all the information about your cottage. When I hung up the phone, I thought that it was the best, so I booked quickly. Until then, everything was perfect.
When we arrived at the hotel, we found your description to be very different from reality. My complaints are the following:
- Bedrooms were so small that we couldn´t keep our baggage there! The bed was too old; therefore it was impossible for my wife and I to sleep. The tablecloth was dirty; it seems that you have never cleaned it.
- Bathroom didn't have soap and the water wasn´t drinkable.
- The beach was far away. We tried walking, but found there was little public transportation available. It took at least 25 minutes to arrive at the beach.
- Clerks were very impolite, they didn´t know languages, and didn´t help us with our problems.
- You promised me that there was Wifi, but it wasn´t true.
- We paid for the breakfast buffet. The first day, there was only bread, butter, milk, and coffee.
I hope that you take my concerns seriously.
I hope this poor, misrepresentative service does not continue at your hotel.
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