Organizational Development Manager (about my work) SUMMARY During 2 years I work in company which is a operator of duty free business in moscow airports. My responsibility can separate to 3 parts: Firstly, is a business process of company. I organize and spend an audit of process, develop changes of process. Secondly, is two big projects of implenetation ERP and WMS system for improve figures company. I prepare technical requirements and specifications for future ERP and WMS systems. Thirdly, is an organisation stucture of company, staff optimisation, development a salary system. STEPS Firstly, I analyzed the actual normative documents of the company. When I was analyzing the normative documents, I compared them and determined which documents were outdated. I prepared an informational letter for my executive (for CEO and shareholder). Secondly, I analyzed the organizational chart and determined which positions have dual functions. This was confirmed, when interviewed key employees. After this I installed the special IT system (ARIS) and described the whole business-process (as-is). This work is the base for the next changes. We received and translated The MTS. It is system normative documents and approved algorithms by Dere corporate. We deeply analyzed this system and decided which documents and algorithms we must use, which not. Next step is update our process and develop a plan and technical requirements for a new ERP system (planed base on MS Navision).