Being pressured...T_T

I have been answering the phone at my work place, since my boss asked me to do so yesterday, and I was concerned about whether I could understand any inquiries from clients through the phone. I had practiced with several sentences that I found online. I also recorded my voice while speaking aloud to them. 
However, when I started answering the phone, I was very embarrassed because I didn't quite catch the names of the companies; however, getting their phone numbers were rather easier. The most difficult part for me was getting the email addresses--which require heap of my concentration. I thought I was really messed up..T_T That prompted me to study harder. On top of that, I wanted to take a trial session with a tutor from italki. She didn't turn up on skype so I was bit annoyed. Who can tell me what I can do to take a certain amount of ITCs back, if no session was started after some ITCs were deducted...??

Help!

Oh my goodness! If you ever need help, I am avaliable on Skype! I will help you!! D: I hope italki will give you your credits back!~

Being pressured...T_T

I have been answering the phone at the work place, since my boss asked me to do so yesterday. I was concerned about whether I could understand any inquiries from clients through on the phone. I had practised with several sentences, which I found from on the internet. I also recorded my voice while speaking to them aloud.
However, when I started answering the phone, I was very embarrassed, because I didn't quite catch the names of the companies, yet taking phone numbers was rather easier. The most difficult part was email addresses, which require a heap of my concentration. I thought I was really messed up..T_T That prompted me to study harder. On top of that, I wanted to take a trial session with a tutor from italki. She didn't turn up on skype, so I was bit annoyed. Who can tell me what I can do to take a certain amount of ITCs back, if no session was started after some ITCs were deducted...??

Help!