Somethings about Susan, come from Viet Nam Hi everybody, I'd like to introduce some information about myself. My name's Susan. I'm 26 years old. I come from Viet Nam. I graduated from university in 2005. My major was in business administration. I'm working for DKSH Company. It's a market intelligent company on distributing medicine for hospital, pharmaceutical company, wholesaler, and clinic and so on. And I work in customer care center department. I'm customer care supervisor. There are 7 peoples in my group, including me and I lead this group. Our main duties are handle orders, inquiries and complain from customers. I like my job much as during work hours I can contact with many kinds of customers so that I can study a lot of things from them. Sometimes, customer are very angry if there are mistakes on their order and they complain a lot, but via these situations I will try to control my feeling and keep it calm down. Day by day my spirit is better and I can self-controlled well. For my opinion, studying English is very important as if you’re good at English you can easy to find a good job. So I choose italki as means to contact with native English speaker who can help me to improve English well in the near future. I really hope that I can receive your support and encouragement Sincerely, Susan