CAE Formal letter To Whom It May Concern: I am writing on behalf of all members to express our disappointment with the service we received in the sports club. For this reason, I would like you to know thouroughly the shortcomings of the sports club. As I believe you are aware, the sports club has failed to live up to the expectation of the majority of the members. First of all, there has been from time to time a serious shortage of electricity and water in the last few months. As if that was not enough, the quality of the customer service we received in the reception has been woefully inadequate since the former secretary was unjustly laid off. However, the straw that broke the camel’s back was the lack of cleanliness in the changing rooms. Clearly, more could be done to satisfy the demands of all members. I suggest re-evaluating your procedures regarding the facility maintenance and the quality of the working staff. In addition, I would strongly recommend a great investment in improving the facilities and employing highly qualified workers who might be willing to take part in an outstanding customer support service, which could give solutions to the demands of all members. Taking everything into consideration, I see eye to eye with the majority of members on the fact that the sports club has failed to live up to our expectations. In case our demands were not attended, the sports club could be facing legal woes in the short-run. I expect to receive a prompt reply to this letter. Yours faithfully, Manuel Ramos