Dear English speakers, would you mind to check it, please :) Maybe first, I should ask about the reasons of such poor work. If we have some rules, e.g. the time frames for responding, then they should be followed for sure. But there are sometimes some reasons that can disturb to do work properly: personal reasons, such as illness or problems, lack of competence in a particular matter and general reasons, such as an exceeding quantity of input messages per an instructor. Then the actions will be different accordingly. If we can help to improve the situation and if we can’t and if a person wants to be helped or does not. Explaining in simple terms, if an instructor types extremely slow, and the messages are like drifting out there in the darkness, so it can be helped by practice in any of specific app or use of ready-to-answer templates. Of course, if I see the only factor impending a productive work is a lack of desire to work, I would inform a higher-ranking staff member.